Antisyphon
UX Case Study

Description

Antisyphon Training is a cohesive marketplace experience for live, on-demand, and pay-what-you-can security education.

My Roles
  • Product strategy
  • UX design
  • Front-end development
Project Link

The What

Product Summary

I helped reimagine Antisyphon Training from a static marketing site and fragmented LMS touchpoints into a cohesive marketplace for live, on-demand, and pay-what-you-can security education. The redesign improved enrollment, reduced support load, and gave learners, instructors, and operations teams a more coherent end-to-end experience.
Antisyphon Training homepage hero

The Challenge

Replace a static marketing site and scattered LMS touchpoints with a cohesive shopping and learning experience.
Course catalog cards showing filtering and categories

The Solution

A WooCommerce-powered marketplace with filters, event calendars, pay-what-you-can pricing, and dashboards for learners and corporate buyers.
Shopping cart showing multiple courses and donations

My Roles

Product strategy, UX design, and WordPress/WooCommerce engineering plus LMS/admin integrations.
Admin course creation form inside WordPress

The How / End-to-End Experience

Marketplace and Checkout

Course catalog filters, search, and badge styling make it easy to scan live versus on-demand options. We customized WooCommerce for multi-course carts, donations, pay-what-you-can pricing, and accurate tax handling.

Accounts, LMS, and Billing

Logged-in dashboards separate live and on-demand enrollments, store saved cards, and surface certificates. API integrations keep progress, attendance, and receipts in sync across WordPress, the LMS, and billing systems.

Antisyphon course catalog layout

Screenshots

Course catalog with category filters
Pay-what-you-can options in the cart
Checkout form with billing details
Learner dashboard showing live courses
Course detail page with syllabus and schedule
Community page with social links
Admin course edit screen with custom fields
Admin order edit screen with custom fields

The Who / Audiences and Stakeholders

  • Need transparent pricing for live and on-demand courses with quick checkout.
  • Expect dashboards that track progress, certificates, and replays.
  • Look for an approachable voice and clear prerequisites.
  • Publish new courses quickly and update dates without waiting on engineers.
  • Track rosters, certificates, and communications in one place.
  • Use badges and visuals to keep courses recognizable across the catalog.
  • Purchase seats for teammates with receipts that work for POs and compliance.
  • Need dashboards that show attendance and course statuses.
  • Rely on consistent tax and licensing details.
  • Edit orders, honor coupons, and resolve customer issues quickly.
  • Manage events, tickets, and email templates without breaking LMS sync.
  • Monitor API responses so rosters and certificates stay accurate.

Methods / The UX Process

Discovery and Alignment

  • Partnered with BHIS creative directors, instructors, and ops leaders to define goals for the new marketplace.
  • Mapped pain points across third-party sales, LMS enrollment, and communications.
  • Captured requirements for live events, on-demand courses, coupons, and corporate purchasing.

Design and Validate the Experience

  • Produced 50+ Figma wireframes covering catalog, pay-what-you-can, checkout, and account management.
  • Iterated on achievement-style course badges to keep the tone fun but credible.
  • Validated flows with stakeholders and instructors before handing hi-fis to Fried Design for visual polish.

Corporate Teams and Admin Dashboards

  • Wireframed a full corporate administration dashboard for team-based cybersecurity training with explicit roles and guardrails.
  • Mapped hierarchies for organizations, teams, team leads, and learners to ensure correct access to enrollments, receipts, and certificates.
  • Designed roster and reporting flows so team leads can manage seats, compliance statuses, and constraints without breaking LMS sync.

Build the Customer and Admin Interfaces

  • Customized WooCommerce and WordPress templates for live/on-demand courses and subscriptions.
  • Integrated with the LMS plus PHP/MySQL services for progress tracking, certificates, and reporting.
  • Streamlined admin forms and ACF-driven inputs, cutting course setup time by roughly 85%.

The Outcome

  • Increased enrollments by 49%
  • Reduced customer support tickets by 67%
  • Cut course setup time by 85%