Antisyphon UX Case Study

AntisyphonTraining.com
AntisyphonTraining.com

Introduction

Antisyphon Training homepage with course cards

TL;DR

I was initially hired as a software engineer at Black Hills Information Security but quickly shifted into reimagining the Antisyphon Training experience. The goal: replace a static marketing site and scattered LMS flows with a cohesive marketplace that serves learners, instructors, corporate buyers, and operations teams.

What It Is

Antisyphon Training is Black Hills Information Security’s learning platform for live, on-demand, and pay-what-you-can security courses.
Antisyphon Training homepage hero

The Challenge

Replace a static marketing site and scattered LMS touchpoints with a cohesive shopping and learning experience.
Course catalog cards showing filtering and categories

The Solution

A WooCommerce-powered marketplace with filters, event calendars, pay-what-you-can pricing, and dashboards for learners and corporate buyers.
Shopping cart showing multiple courses and donations

My Roles

Product strategy, UX design, and WordPress/WooCommerce engineering plus LMS/admin integrations.
Admin course creation form inside WordPress

The Outcome

  • Increased enrollments by 49%
  • Reduced customer support tickets by 67%
  • Cut course setup time by 85%

The Who / Audiences and Stakeholders

  • Need transparent pricing for live and on-demand courses with quick checkout.
  • Expect dashboards that track progress, certificates, and replays.
  • Look for an approachable voice and clear prerequisites.
  • Publish new courses quickly and update dates without waiting on engineers.
  • Track rosters, certificates, and communications in one place.
  • Use badges and visuals to keep courses recognizable across the catalog.
  • Purchase seats for teammates with receipts that work for POs and compliance.
  • Need dashboards that show attendance and course statuses.
  • Rely on consistent tax and licensing details.
  • Edit orders, honor coupons, and resolve customer issues quickly.
  • Manage events, tickets, and email templates without breaking LMS sync.
  • Monitor API responses so rosters and certificates stay accurate.

The How / End-to-End Experience

Marketplace and Checkout

Course catalog filters, search, and badge styling make it easy to scan live versus on-demand options. We customized WooCommerce for multi-course carts, donations, pay-what-you-can pricing, and accurate tax handling.

Accounts, LMS, and Billing

Logged-in dashboards separate live and on-demand enrollments, store saved cards, and surface certificates. API integrations keep progress, attendance, and receipts in sync across WordPress, the LMS, and billing systems.

Antisyphon course catalog layout

Methods / The UX Process

Discovery and Alignment

  • Partnered with BHIS creative directors, instructors, and ops leaders to define goals for the new marketplace.
  • Mapped pain points across third-party sales, LMS enrollment, and communications.
  • Captured requirements for live events, on-demand courses, coupons, and corporate purchasing.

Design and Validate the Experience

  • Produced 50+ Figma wireframes covering catalog, pay-what-you-can, checkout, and account management.
  • Iterated on achievement-style course badges to keep the tone fun but credible.
  • Validated flows with stakeholders and instructors before handing hi-fis to Fried Design for visual polish.

Corporate Teams and Admin Dashboards

  • Wireframed a full corporate administration dashboard for team-based cybersecurity training with explicit roles and guardrails.
  • Mapped hierarchies for organizations, teams, team leads, and learners to ensure correct access to enrollments, receipts, and certificates.
  • Designed roster and reporting flows so team leads can manage seats, compliance statuses, and constraints without breaking LMS sync.

Build the Customer and Admin Interfaces

  • Customized WooCommerce and WordPress templates for live/on-demand courses and subscriptions.
  • Integrated with the LMS plus PHP/MySQL services for progress tracking, certificates, and reporting.
  • Streamlined admin forms and ACF-driven inputs, cutting course setup time by roughly 85%.

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